faq

Frequently asked questions

How are your soaps made?


All of our soaps are made by the cold-processed method. This method involves accurately weighing and mixing plant-oils with milk and sodium hydroxide (lye). Soaps cure for 24 to 48 hours before they are cut. Soaps cure for four to six weeks before they are made available for sale. Cured soaps do not contain active traces of sodium hydroxide and are safe for use.




What ingredients are in your soaps?


Our soaps are made of plant-based oils and butters (e.g: coconut oil, shea butter), milk (e.g: hempmilk, camel's milk), sodium hydroxide, phthalate-free fragrance oils, essential oils and various food-grade additives (e.g. macaroot powder).




Why do you use the ingredients you do?


We are concerned about the health of your skin! We use plant-oils because they are effective at moisturizing, soothing and hydrating skin. We use milk because milk is packed with nutrients and vitamins that help to nourish and exfoliate skin.




How long will my soap last?


That depends on how frequently you use your soap and how you care for it. In order to get the most out of your soap, allow it to dry between uses. Do not leave it in or near water. We encourage using a soap saver to preserve the life of your soap. Soap savers can be purchased at Walmart and online retailers such as Amazon.




How are your candles made?


They are made using a coconut blend wax, which lends to ahh-mazingly fragrant and slow-burning candles. They are poured by hand. They are also wicked by hand using lead and zinc-free wicks.




How quickly will I receive my products?


We only offer shipping to the continental United States at this time. Orders are shipped 1 to 2 days from date order is paid. Orders placed on Fridays, Saturdays and Sundays will be shipped on Mondays. You should receive your order within 3 to 5 business days from date it is shipped.




Do you accept exchanges or returns?


Due to the delicate nature of our products, we do not accept returns. If the product you received is damaged or incorrect, we will gladly do our best to address the matter. Please contact us at covekevana@gmail.com within 3 days of receiving your order.





COVE KEVANA

CONTACT US

  • Black Instagram Icon

Don't miss out!

© 2018 - 2020 by Cove Kevana, LLC.