Frequently Asked Questions

Q: How are your soaps made?

A: All soap bars are made using the cold-processed method.  This involves measuring oils/butters, a liquid and lye and mixing them together, which results in saponification.  All soaps cure for 4 to 6 weeks before they are made available for sale.  Cured soaps do not contain lye and are safe for use. 

Q: How long do your soaps last?

A: Soaps can last up to 3 weeks with proper care.  Factors that affect the life of your soap include how frequently it is used and whether or not you allow it air dry after each use.  Do not leave your soaps sitting in or near water after use. Use a soap saver with your soap to lengthen its life.

Q: What if I have skin allergies?

A:  My soaps are not intended to cure or treat any disease. If you have sensitive skin, think you may be allergic to any soap ingredient, or have a history of skin allergies, please consult your healthcare provider before use or do not use.  If you experience an allergic reaction during use, please discontinue use immediately.  Statements used to product descriptions have not been verified by the FDA. 

Q: What are your store hours? 

A: Our online store is open 24 hours a day, 7 days a week for your shopping pleasure.  Shop on!
 

Q: What forms of payment do you accept?

A: The following payment methods are accepted: PayPal, credit/debit cards, CashApp and cash. Your payment information is always kept private and secure. 

Q: Do I need to set up an account to buy from the Cove Kevana Collection?

A: No, you do not need to create an account.  You are encouraged to create one for easy re-orders and faster checkouts in the future.

Q: Do you accept exchanges or returns?

A: Yes, you may exchange or return unopened and unused soaps within 14 days of delivery.  You--the buyer--are responsible for return shipping costs.  I do not accept returns or exchanges of opened and/or used soaps. If you have received an incorrect or damaged order, consider that order a gift!  Please kindly send an email to covekevana@gmail.com within 3 days of delivery so that I can promptly address the matter.

Q: Where and how do you ship orders?

A: I ship to all states in the U.S. using the US Postal Service at a flat shipping rate of $7.90! All orders are shipped 1 - 3 days from the date payment is processed.