Frequently Asked Questions

What makes Cove Kevana, LLC special?

We are a faith-inspired artisan soap company. While we are in the business of handcrafting and selling handcrafted soaps, our mission is bigger than selling soap. We care about the health of your skin and the health of your soul. It is our desire to use our products to spread the Gospel of Jesus Christ and lead individuals to a saving knowledge of Jesus Christ. 

What makes your soaps special?

They are thoughtfully crafted by hand using plant oils and butters and nutrient-rich plant-based milks (e.g. hemp milk, almond milk) and animal-based milks (e.g. goat's milk, camel's milk). Plant oils/butters and milk lends to soaps that cleanse, hydrate, nourish and moisturize your skin.

How are your soaps made? 

All of our soaps are made by using the cold-processed method. This method involves accurately weighing plant oils/butters, sodium hydroxide and milk and then carefully mixing them together. This mixture creates a chemical reactive process called saponification, which creates soap. All of our soaps are cut 24 to 48 hours after they are made and cure for 4 to 6 weeks before they are packaged, labeled and made available for sale. Cured soaps do not contain active traces of lye and are safe for use. 

What makes your candles special?

They are wicked and poured by hand. They are made using a coconut blend wax, which lends to ahh-mazing fragrant and slow-burning candles. 

How long will my soap last? 

That depends on how frequently you use your soap and how you care for it. In order to get the most out of your soap, allow it to dry between uses. Do not leave it in or near water. We encourage using a soap saver to preserve the life of your soap. Soap savers can be purchased at Walmart and online retailers such as Amazon. 

How long will my candle last? 

That depends on how frequently and long you burn your candle per burn session. The burn time for our candles ranges from 25 to 30 hours. We do not advise burning your candles more than four (4) hours at one use.

How quickly will I receive my products? 

We only offer shipping to the continental United States at this time. Orders are shipped 1 to 2 days from date order is paid. Orders placed on Fridays, Saturdays and Sundays will be shipped on Mondays. You should receive your order within 3 to 5 business days from date it is shipped. 

Do you accept returns?

Due to the delicate nature of our products, we do not accept returns. If the product you received is damaged or incorrect, we will gladly do our best to address the matter. Please contact us at covekevana@gmail.com within 3 days of receiving your order.

© 2020 by Cove Kevana, LLC